Dovbenko Agency
Dovbenko Agency is an insurance service agency with offices in the states of Illinois and Florida. They serve a large, diversified community that includes the trucking industry, small company owners, and personal lines insurance and offer a wide range of translation and insurance services.
Location
USA, Chicago, IL
Industry
Insurance
Partnership period
December 2020 - Today
AboutAbout
The project aims to speed up work with documents and optimize the sending of mail to customers for an insurance broker.
Services
- Web design
- Web development
- Graphic design
- Digital marketing
- IT Consulting
Technologies
- VueJS
- Laravel
- PHP
- jQuery
- AWS
- Docker
InfoProject info
What results did the clients want to achieve?
- Reduce the time spent on routine tasks:
- processing of incoming applications;
- filling out and creating insurance certificates;
- sending letters with reminders and promotions.
- Increase customer loyalty by improving service quality.
- Reduce excessive personnel costs.
The results of our collaboration over the first year
- The finished product in three months.
- 88% less time spent on customer service (from 25 min to 2 min).
- Cost savings for personnel of over 90% (instead of 30 managers, only 2 are needed).
- Due to better service quality and effective marketing, the number of clients has doubled.
- The return on Investment (ROI) is around 900%.
Our solution
To achieve the desired results, we have created a system made up of three components.
- The user-friendly website was developed to draw in more clients and offer the option of scheduling appointments online.
- Reduced customer service wait times and more accessible work for employees were made feasible by a system that automatically generated certificates for clients.
- An internal mailing service that is tailored to the requirements of the customer and set up to send reminders automatically when certificates are ready to expire.
Stages of cooperation
- Acquaintance.
- Clarification of the need and expected results.
- Creating a rough estimate and preparing a proposal.
- The signing of the contract.
- In-depth research of requirements and business analysis.
- UI development, creation of user journeys, and concept approval.
- Development stage.
- Testing.
- Development of marketing promotion strategy.
- 24/7 support.
Сlear icon design makes site navigation easier
Search Engine Optimization and Social Media Marketing
The site itself is not enough to attract customers. For the best results, we engaged in business promotion on social networks and site optimization for search engines. Organic traffic has more credibility and is more convertible.
Tell us about your project!
We’ll be happy to hear more about you and your business!
ISITLAB – LAB OF DIGITAL CHANGES
ISITLAB – LAB OF DIGITAL CHANGES
ISITLAB – LAB OF DIGITAL CHANGES
ISITLAB – LAB OF DIGITAL CHANGES